Message us on WhatsApp or our website. Describe what you need — text or voice. A real person finds the best options, sends you 2–3 choices, and books whichever you pick.

Asking is free. Service fees start from €15 per booking depending on complexity. Family bookings start from €50 with the first 2 children free; each additional child is €10–15. Group bookings get special negotiated rates. Visa processing runs €30–100 depending on the country.

Within 24 hours during business days. We cover all time zones, so even late-night messages get a human reply — not a bot.

Yes. Send a voice note on WhatsApp describing your trip. We transcribe it and your agent processes it like any other message.

Contact us immediately. We handle rebookings, cancellations, and disruptions on your behalf — often faster than the airline or hotel can.

Yes. Tollstadt is registered in Dresden as a Vermittler von Reiseleistungen. We comply with EU consumer protection law and German trade regulations.

All major cards, Apple Pay, Google Pay, and SEPA direct debit through Stripe. All transactions are PSD2-compliant.

Absolutely. One person coordinates with us. We poll preferences if needed and deliver a single plan that works for everyone.